Testimonials

Hear what some of our customers have to say...

Dear friends at Decks USA,

I just wanted to write you a note, to tell just how well your plans worked out for everyone involved.

I had my deck built with a size modified version of plan #SL-1139-B. Your plans and your service were invaluable in getting my finished dream deck completed. The town building inspector was impressed as well with the detail and clarity. My installer LOVED the materials breakdown avoiding any shortages as well as over purchasing! It came out even better than I had imagined, and I’ll be sending you some pictures, if you’d like to have them for your site/records.  The results were wonderful.

Thanks again.. I’ve told many people about your wonderful site and unique service.

Bruce Moore - NJ

I purchased my plans from you last year and have now finished my deck.  What a deck!  Without your plans, I could never have done anything like this!  Your service is fantastic.  Everyone who sees it remarks about what a beautiful deck it is. And I have to agree with them . Thanks. Hope you enjoy the pictures.

Dan Taylor
Cleveland, Ohio

I recently purchased Deck Plan 1040. I have to say that the package is quite impressive and much more than I expected!  I really appreciate all of your help and advice. Excellent.....

Thanks a lot guys....

            Kevin Wilson - South St Paul MN
           Novice Deck Builder

To the Decks USA Drafting Department, 

Thanks a lot for your fast response. Everything looks great. I am amazed that you could get everything right the first time from the scribbled drawing I sent you. Thanks again and I am giving my FINAL APPROVAL to move forward and complete the construction package.

Ray Dousharm

Decks USA,

Back in 2000, I bought the Decks Design CD-ROM, ultimately bought custom plans from Decks USA and built a beautiful custom deck.  I have now moved to a new home and would like to once again build a Decks USA custom deck.

Thank you for your time from a highly satisfied Decks USA customer!

Jeff Lovelace - Indianapolis, Indiana

Decks USA,

I really appreciate getting the updated plans and the tech support.

 

 

Mark Schilling - Novi MI

Hi Mark,

Just wanted to let you know that I’ve received your latest fax. I’m very satisfied with the last changes and layout. They look really good. 

I also wanted to say thank you once again for your time and effort you’ve put into my plans and their many modifications. I would certainly recommend Decks USA to anyone looking for quality deck plans.

Carl Logan - Denver Colorado

This is just a quick note to thank you for the great Screen Porch plans you sold me. I was planning to design my own plans but when I saw yours on the internet I decided that they looked like exactly what I wanted, and they were!

My brother-in-law (who is a professional carpenter) and I built the porch (on an existing deck) to 90% completion in a week. He commented frequently on how user friendly the plans were, and I enjoyed just handing the material list to the Home Depot and picking up the entire set of materials a few hours later.

Since then I have tinkered on the porch (painting, doors, etc.) to get it to 95% complete - so I am sending you some pictures of it in this state so you can see the final product - which looks awesome for a DIY project (my wife cannot believe that a desk jockey like me could do this)!

Thanks again,

Myran Faust
Toronto, Ontario, CANADA

Tom,

I had to write to thank you for your help in with our deck plans #1190 here in Aurora , CO .  It is rare these days to do business with a company that actually has customer service!  You went above and beyond the call of duty for us and we want to say thank you.  I have bragged about your company and your service to my extended family and friends.  I’m sure you hear from people when they have complaints, but I wanted to make sure you heard from us about what an awesome job you did in helping us.

On top of all that, the deck plans are great!

Thanks again for your kindness and courtesy,

        Linda and Daryl Kallberg
        Aurora , CO

Hello Team Decks USA,

I received the FEDEX package today with the plans. They look great. I’ll be sure to pass the word to my friends. Your product was well worth the money and has saved me a lot of time. Thank you.

Corey Taylor

Hi Tom,

We were so impressed with your work on our first project you did for us back in 2001, in Noblesville, IN, we wanted to use your expertise again here in Chicago. I still have those plans.

My wife and I love your plan design and I approve of them. Please submit them to your drafting department for final drawing completion. We are anxious to get started....Thank you very much!!!

        Brian Winkel
        Sugargrove, IL

Hi Mark,

Thanks again for your time last night, you sure do take customer service to a different level. Remember I want to be one of the first ones to get your deck software updates so please keep me posted.  Good luck!

Craig L.

Mark,

Thanks for the quick turnaround.  The Preliminary Drawings are great.
I am quite satisfied with the design. Please go final and send me the copies.

Thanks again for a great job.

PS I found that your CD was extremely helpful in visualizing different concepts.

Tom S.

Thank you for the wonderful deck planning package. We live in an area where very much is required with
the planning department. However, our contractor had no problems whatsoever with them and found your
plans extremely easy to follow, from the beginning to end of our project.

Thanks so much. We really appreciate your innovative design.

Respectfully,

Brian E. Hathaway
Lost Creek WV 

Hello,

We’ve been looking at the plans on the Decks USA CD-ROM that we ordered a while ago.
We loved plan 1145 and ordered it for the special price.

PS. We really liked the CD. I don’t know how we would have chosen a deck style without it!

Cheryl H.

Mark, 

Thank you.  I also appreciate your cheerful and accommodating attitude. You wouldn’t believe how rare that is these days. Again, thank you very much.

Rhonda S.

The plans look fantastic!  Again, thanks for all your help with my project. You guys have been great.

Darrell Greer
Corbin , KY

Mark,

I received the package with my deck design and specifications on Friday morning. Wow, needless to say I am very impressed with the content and quality of work. I had a builder friend look over the plans and based on the level of detail included in the plans he was wondering if Decks USA had the ability to do house plans.

It has been a pleasure working with you, and your design details should prove instrumental in the completion of my project. I will forward pictures of the final construction when completed as requested. You can put me on your reference list.

Ken Bradley  (703) 620-5324

Thank You.  I have been struggling with a deck design for many months, I have purchased several different planning books, and I must say your designs are unique, and look well thought out. I will recommend your company to anyone looking to do a deck project in the future.

Thanks,

Shannon B.

Mark:

I was very impressed with your follow-up. I have never received such personal service.

Joe Wash

I just wanted to drop you a line and thank you for calling us the other day regarding a duplication on our order. Apparently the photo CD is already included in the deck design CD. I really appreciated the call and avoiding the duplication on the order. It is nice to know that your company values customer service and we really appreciated the follow up.

Jurgen B.

Dear Decks USA

I received my deck plan order today and I am very pleased. I appreciate your quick response to my order.

I contacted Decks USA after searching you web site. I found your information very helpful, and obviously you are the right company to work with.  Thanks!

        Jamie North

Hey Mark,

Again thank you for all your help, I am extremely pleased with your service and customer care and the plans look great.

Todd B.

You guys have some great ideas! You also make it tough to make a decision.
I like your revision DESIGN D. It does seem to give more living space.
Therefore, please proceed with the plans using DESIGN D as the final spec.
Thanks again for your ideas and help.

        Jim H.

I am reviewing my drawings online now!  This is a great service !! I will tell all my friends.
thanks, I will get back to you in a few days after I decide which design I want.

        John V.

Mark,

I think the deck looks great!. My wife and I are both very pleased.

Thanks,

Rich P.

Hi Mark,

Thanks for the follow-up. The customer service is very good.
I had the time to look at the plans and we really like the deck design.
People should check out your custom design service.  We will be keeping in touch.

Sincerely,

        Jana B.

Mark, I like the revised plans very much. Congratulations ! You did a great job.
All of my colleagues were impressed. Please feel free to mail the 3 copies.

        Paul M.

Mark,

Very good. I greatly appreciate this consideration. 

I’m very excited about your service (especially watching your online effort grow this last year). Yet you still manage to return e-mails in less than 24-hours. I’m positive that your customer service and fast response time will get the word out about your unique offering.... then soon I’ll be seeing the next dot.com internet do-it-yourself mogul.

Regards,

Steve P.

Dear Sir,

You recently competed a Custom Deck Design Project for me. Thank you very much for a GREAT job.

Mike K.

Mark

I would like to go with Plan "C" . Thank you for including that as a choice because
I did not even think of moving the stairs that way. Thank you for your help and I
can’t wait to get the package.  My friends father in-law is the head of Farifax County
inspectors for commercial construction and he said that the design would be more
than enough to meet code.

Again, thank you for waiting for me to get my act together and change my mind.

        Erol T.

Mark

The plans look great!  Thanks for all your help.

We are planning to move soon and we will need to build a deck.
This will be our last move so the deck will be more imaginative.
We will keep all your information and we'll be in touch when we move.

Thanks Again,

Kevin & Paula D.

I have been able to view the web pages, my drawings, online. Thank You.

You have done a GREAT job!

Thanks Again,

Mike H.

Thanks for the recommendation.  Also thanks for the large size prints, I really like your can do, cooperative attitude. Looking forward to sitting out on my deck this spring.

Thanks,

Bob Y.

Thanks!  I I was very impressed with your web site. Your Deck Designs CD-ROM helped me to be better prepared. Thanks again!

Andrew M.

Hey Mark ... thanks!  What a nice surprise to personally get the call from you.  I’m quite excited about the CD. This deck is our winter project so we can hopefully add it on this spring. That was really nice of you to do that - please know it’s so appreciated!

Have a great weekend and thanks again!

Jessica R.

Mark -

Thanks so much for the update. Truthfully, I was anxious to get into the office today to see if I had a response. Your follow-up is really good - as is your website, it’s really easy to get around.

Thomas F.

Hi Mark,

Thanks for all your help.  We hope to see you in New Jersey!
We will send pictures of the finished deck.

        Ray & Janis N.

Mark,

I want to thank you for the advice this afternoon on building a deck for my house. I am going forward with the plans. 

Jerry L.

Thanks for the speedy shipment and it is nice to get an e-mail from a real person and not computer.

James C.

I have been greatly impressed with Decks USA products and services.
Thanks very much and I wish you continued success.

        Ronnie R.

Mark: Thanks for your quick shipment of the Deck Designs CD-ROM.  If you offer customer service like that to other people you’ll be in business a long time. 

Bill S.

Thank you very much!

Thank for having the "ONLY" Box stair description we could find anywhere!
We searched all the book stores and websites trying to find Box Stairs and
found tons of pictures of box stairs but none of the books/websites ever
described how to build them.

        Yvette M.

Mark,

I received the preliminary drawings today. Nice job!! They are just what I am looking for.
As usual, your drawings are "right on the money"!! I look forward to receiving the final prints and brackets
in the mail this week.

Randy P.

Dear Mark,

I just wanted to thank you for taking the time to e-mail me back.
It helped a lot to not have to look up all of the lumber prices. Thank you very much.

Katie B.

You guys have an excellent web site!  I’m planning on building a deck myself.
I was looking through your free stuff section and got an amazing amount of information from just reading
the questions under the "Knowledge" section.  I never would have questioned whether or not I was "within code"
for spindle spacing, rails on the steps etc.

You guys have a great day.

Dan K.

Many thanks for managing my expectations !

Stanley J.

... I appreciate your attention to customer service.

Rick S.

Thanks for your reply and prompt attention to the order .... 

        Mike T.

Thanks for the personal touch. I am looking forward to getting your package.

        Mike S.

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