Hear what some of our customers have to say...
Dear friends at Decks USA,
I just wanted to write you a note, to tell just
how well your plans worked out for everyone involved.
I had my deck built with a size modified version of plan #SL-1139-B. Your
plans and your service were invaluable in getting my finished dream deck
completed. The town building inspector was impressed as well with the detail and
clarity. My installer LOVED the materials breakdown avoiding any shortages as well
as over purchasing! It came out even better than I had imagined, and Iíll be
sending you some pictures, if youíd like to have them for your
site/records. The results were wonderful.
Thanks again.. Iíve told many people about your wonderful site and unique
Bruce Moore - NJ
I purchased my plans from you last year and have now finished my deck.
What a deck! Without your plans, I could never have
done anything like this! Your service is fantastic. Everyone who
sees it remarks about what a beautiful deck it is. And I have to agree with them
. Thanks. Hope you enjoy the pictures.
I recently purchased Deck
Plan 1040. I have to say that the package is quite impressive and much more
than I expected! I really appreciate all of your help and advice.
Kevin Wilson - South St Paul MN
To the Decks USA Drafting Department,
Thanks a lot for your fast response. Everything
looks great. I am amazed that you could get everything right the first
time from the scribbled drawing I sent you. Thanks again and I am giving
my FINAL APPROVAL to move forward and complete the construction package.
Back in 2000, I bought the Decks Design CD-ROM,
ultimately bought custom plans from Decks USA and built a beautiful
custom deck. I have now moved to a new home and would like to
once again build a Decks USA custom deck.
Thank you for your time from a highly satisfied Decks USA customer!
Jeff Lovelace - Indianapolis, Indiana
appreciate getting the updated plans and the tech support.
Schilling - Novi MI
Just wanted to let you know that Iíve received your latest fax. Iím very
satisfied with the last changes and layout. They look really good.
I also wanted to say thank you once again for your time and effort youíve
put into my plans and their many modifications. I would certainly recommend
Decks USA to anyone looking for quality deck plans.
Carl Logan - Denver Colorado
This is just a quick note to thank you for
the great Screen Porch plans you sold me. I was planning to design my own plans
but when I saw yours on the internet I decided that they looked like exactly
what I wanted, and they were!
My brother-in-law (who is a professional carpenter) and I built the porch (on
an existing deck) to 90% completion in a week. He commented frequently on how
user friendly the plans were, and I enjoyed just handing the material list to
the Home Depot and picking up the entire set of materials a few hours later.
Since then I have tinkered on the porch (painting, doors, etc.) to get it to
95% complete - so I am sending you some pictures of it in this state so you can
see the final product - which looks awesome for a DIY project (my wife cannot
believe that a desk jockey like me could do this)!
Toronto, Ontario, CANADA
I had to
write to thank you for your help in with our deck
plans #1190 here in
. It is rare these days to do business with a company that actually has
customer service! You went above and beyond the call of duty for us and we
want to say thank you. I have bragged about your company and your service
to my extended family and friends. Iím sure you hear from people when
they have complaints, but I wanted to make sure you heard from us about what an
awesome job you did in helping us.
On top of all that, the deck plans are great!
again for your kindness and courtesy,
Linda and Daryl Kallberg
Hello Team Decks USA,
I received the FEDEX package today with the plans. They look great. Iíll be
sure to pass the word to my friends. Your product was well worth the money and
has saved me a lot of time. Thank you.
We were so impressed with
your work on our first project you did for us back in 2001, in Noblesville, IN,
we wanted to use your expertise again here in Chicago. I still have those plans.
My wife and I love your plan design and I approve of them. Please submit them
to your drafting department for final drawing completion. We are anxious to
get started....Thank you very much!!!
Thanks again for your time last night, you sure do take customer service to
a different level. Remember I want to be one of the first ones to get your deck software updates so please keep me posted.
Thanks for the quick turnaround. The Preliminary Drawings are great.
I am quite satisfied with the design. Please go final and send me the copies.
Thanks again for a great job.
PS I found that your CD was extremely helpful in visualizing different
Thank you for the wonderful deck planning package. We live in an
area where very much is required with
the planning department. However, our contractor had no problems whatsoever with
them and found your
plans extremely easy to follow, from the beginning to end of our project.
Thanks so much. We really appreciate your innovative design.
Brian E. Hathaway
Lost Creek WV
Weíve been looking at the plans on the Decks USA CD-ROM that we ordered a
We loved plan 1145 and ordered it for the special price.
PS. We really liked the CD. I donít know how we would have chosen a deck
style without it!
Thank you. I also appreciate your cheerful
and accommodating attitude. You wouldnít believe how rare that is these
days. Again, thank you very much.
The plans look
fantastic! Again, thanks for all your help with my project. You guys have
I received the package with my deck design and specifications on Friday
morning. Wow, needless to say I am very impressed with the content and quality
of work. I had a builder friend look over the plans and based on the level of
detail included in the plans he was wondering if Decks USA had the ability to do
It has been a pleasure working with you, and your design details should prove
instrumental in the completion of my project. I will forward pictures of the
final construction when completed as requested. You can put me on your reference
Thank You. I have been struggling with a deck design for many months, I
have purchased several different planning books, and I must say your designs are
unique, and look well thought out. I will recommend your company to anyone
looking to do a deck project in the future.
I was very impressed with your follow-up. I have never received such personal
I just wanted to drop you a line and thank you for calling us
the other day regarding a duplication on our order. Apparently the photo CD is
already included in the deck design CD. I really appreciated the call and
avoiding the duplication on the order. It is nice to know that your company
values customer service and we really appreciated the follow up.
Dear Decks USA
I received my deck plan order
today and I am very pleased. I appreciate your quick response to my order.
I contacted Decks USA after searching you web site. I found
your information very helpful, and obviously you are the right company to work
Again thank you for all your help, I am extremely pleased with your service
and customer care and the plans look great.
You guys have some great ideas! You also make it tough to make
I like your revision DESIGN D. It does seem to give more living space.
Therefore, please proceed with the plans using DESIGN D as the final spec.
Thanks again for your ideas and help.
I am reviewing my drawings online now! This is a great service !! I will
tell all my friends.
thanks, I will get back to you in a few days after I decide which
design I want.
I think the deck looks great!. My wife and I are both very pleased.
Thanks for the follow-up. The customer service is very good.
I had the time to look at the plans and we really like the deck design.
People should check out your custom design service. We will be keeping in
Mark, I like the revised plans very much. Congratulations ! You did a great job.
All of my colleagues were impressed. Please feel free to mail the 3 copies.
Very good. I greatly appreciate this consideration.
Iím very excited about your service (especially watching your online effort
grow this last year). Yet you still manage to return e-mails in less than
24-hours. Iím positive that your customer service and fast response time will
get the word out about your unique offering.... then soon Iíll be seeing the
next dot.com internet do-it-yourself mogul.
You recently competed a Custom Deck Design Project for me. Thank you very
much for a GREAT job.
I would like to go with Plan "C" . Thank you for
including that as a choice because
I did not even think of moving the stairs that way. Thank you for your help and
canít wait to get the package. My friends father in-law is the head of
inspectors for commercial construction and he said that the design would be more
than enough to meet code.
Again, thank you for waiting for me to get my act together and
change my mind.
The plans look great! Thanks for all your help.
We are planning to move soon and we will need to build a deck.
This will be our last move so the deck will be more imaginative.
We will keep all your information and we'll be in touch when we
Kevin & Paula D.
I have been able to view the web pages, my drawings, online. Thank You.
You have done a GREAT job!
Thanks for the recommendation. Also thanks for the large size prints,
I really like your can do, cooperative attitude. Looking forward to sitting
out on my deck this spring.
Thanks! I I was very impressed with your web site. Your Deck Designs
CD-ROM helped me to be better prepared. Thanks again!
Hey Mark ... thanks! What a nice surprise to personally get the call
from you. Iím quite excited about the CD. This deck is our winter
project so we can hopefully add it on this spring. That was really nice of you
to do that - please know itís so appreciated!
Have a great weekend and thanks again!
Thanks so much for the update. Truthfully, I was anxious to get into the
office today to see if I had a response. Your follow-up is really good - as is
your website, itís really easy to get around.
Thanks for all your help. We hope to see you in New
We will send pictures of the finished deck.
I want to thank you for the advice this afternoon on building a deck for my
house. I am going forward with the plans.
Thanks for the speedy shipment and it is nice to get an e-mail from a real
person and not computer.
I have been greatly impressed with Decks USA products and services.
Thanks very much and I wish you continued success.
Mark: Thanks for your quick shipment of the Deck Designs CD-ROM. If
you offer customer service like that to
other people youíll be in business a long time.
Thank you very much!
Thank for having the "ONLY" Box stair description we
could find anywhere!
We searched all the book stores and websites trying to find Box Stairs and
found tons of pictures of box stairs but none of the books/websites ever
described how to build them.
I received the preliminary drawings today. Nice job!! They are just what I
am looking for.
As usual, your drawings are "right on the money"!! I look forward to
receiving the final prints and brackets
in the mail this week.
I just wanted to thank you for taking the time to e-mail me back.
It helped a lot to not have to look up all of the lumber prices. Thank you
You guys have an excellent web site! Iím planning on building a
I was looking through your free stuff section and got an amazing
amount of information from just reading
the questions under the
"Knowledge" section. I never would have questioned whether or
not I was "within code"
for spindle spacing, rails on the steps etc.
You guys have a great day.
Many thanks for managing my expectations !
... I appreciate your attention to customer service.
Thanks for your reply and prompt attention to the order ....
Thanks for the personal touch. I am looking forward to
getting your package.
To Custom Deck Design Service